I am writing to you to thank you and through you to thank your entire staff for the most compassionate, humane, respectful and highly professional care afforded to my mother, Lillian.
After each of my visits to my mother, it was obvious that our family made the best choice in meeting her health needs.
Please know that I am a retired member of the New York State Department of Health. I share this with you so you may understand my perspective. For many years I led survey teams comprised of RNs, physicians, social workers, dieticians, pharmacists and environmentalists that were engaged in evaluating hospitals, long term care facilities, and the great variety of ambulatory care entities in relationship to federal and state regulatory requirements.
Whenever I enter a health care facility I can’t help but look at conditions and staff through my former professional lens. I must say that I was overwhelmed with the apparent devotion to the highest principles of care.
I would be remiss if I did not especially mention our sincere thanks and gratitude to Nurse McNelis who gave our mother and our family great comfort and to us, welcome guidance. Thank you.